The relationship between the contractor and the client is one of the most important aspects of any contracting business. Good relationships can lead to referrals, repeat business and word-of mouth marketing – essential factors for a successful contractor’s business.
Trust and communication are the keys to a successful contractor-client relationship. This can be achieved by establishing one point of contact from the beginning by agreeing on the manner and frequency of communication and addressing any potential issues with your client in advance.
Contractors are also responsible to assist their clients in any way they can through the construction process by providing advice and alternative solutions whenever needed. This can include providing information on the construction process and selection of subcontractors or discussing the effects of changes to the project schedule and costs or the quality of delivery.
Another crucial aspect in establishing a good contractor-client relationship is transparency. This is accomplished by being transparent with every aspect of your work including everything from explaining various prices and procedures for construction to the specifications of equipment and compliance with the laws. This allows your client to trust your expertise and trust your ability from the beginning.
Establishing a strong contractor-client relationship takes time and effort, but in the long run it tends to pay for itself in loyalty and more work. Try Tradify for 14 days for free if your looking for software that will help you build strong contractor-client relations.